Hopefully you can find the answers to some of our most frequently asked questions below. If your question is not answered, or if you have another issue, please contact us directly and send an e-mail to info@anaelparis.com
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Payment

What forms of payment do you take?

You can pay by debit or credit card, Amex, ApplePay, Shop Pay, Klarna or by Paypal.

Do you offer installment payment options?

Yes, ANAEL Paris offers installment payment options through our partners Klarna and Oney. You can securely pay in 2, 3, or 4 installments without any additional fees. Simply select Klarna or Oney as your payment method at checkout to take advantage of this convenient option.

How do I apply a promotional or discount code to my order?

To apply a promotional or discount code, enter the code in the "Promo Code" field during checkout and click "Apply."
If it's not working, please contact our customer service team for assistance.

Is it secure to use my credit card on your website, and how do you store my payment information?

Yes, it is secure to use your credit card on ANAEL Paris's website. We utilize advanced encryption technology (SSL) to protect your payment information during the transaction process. Additionally, any payment information we store is kept secure using advanced encryption methods, and we comply with all relevant data protection regulations to ensure your data is safe. Your security and privacy are our top priorities.

Expédition

Quels sont vos délais de livraison ?

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Combien coûtera l’expédition ?

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Pouvez-vous assurer une expédition dans le monde entier ?

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Ma commande

Comment puis-je annuler ma commande ?

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Que faire si je reçois le mauvais produit ?

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Produit

Offrez-vous des garanties prolongées ?

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Do you offer custom or made-to-order products?

Yes, we proudly offer custom and made-to-order products as part of our artisanal French heritage. We love working closely with our customers to create personalized pieces that perfectly fit their needs. If you are interested in a custom order or have a specific vision in mind, please contact us at info@anaelparis.com to discuss your requirements and explore the possibilities.

Are your products sustainably made?

We are committed to sustainability and strive to use eco-friendly practices and materials whenever possible. Our sustainability efforts include sourcing responsible materials and minimizing waste. For more details on our sustainability practices, please visit our sustainability page.

What materials and fabrics are used in your products?

At ANAEL, we use high-quality materials and fabrics that reflect our commitment to excellence and durability. The specific materials and fabrics used in each product are detailed in the product description on our website. If you have any specific inquiries about materials, please feel free to contact us.

What is the inspiration behind your collections and the brand?

ANAEL Paris draws inspiration from a unique blend of contemporary trends and timeless elegance, deeply rooted in our Caribbean heritage and Parisian savoir-faire. Our collections reflect a commitment to high-quality craftsmanship and avant-gardist design, merging modern sophistication with classic and urban beauty. To explore our design inspirations and learn more about the story behind the brand, follow us on social media for exclusive behind-the-scenes content and updates.

Where are your products manufactured?

Our products are designed in Paris and crafted in our Parisian atelier as well as select artisanal locations known for their exceptional standards of craftsmanship. We also ensure that all our manufacturing partners adhere to ethical and quality practices.

What should I do if an item I want is out of stock?

If an item is out of stock, you can sign up to our newsletter for restock notifications to be alerted when it becomes available again. Alternatively, you can contact our customer service team for more information on availability.

Size Guide

How can I choose the right size for me?

Anael has created a universal sizing system that aims to provide a unique reference for all countries.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.
For any size and fit inquiries, do not hesitate to contact us.

Exchanges and Returns

What is your Return Policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you any refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

How do I ship my return?

Please get in contact with our customer service at info@anaelparis.com in order to receive more information.

Can i use my own return service?

Yes, you can use your own return service to send back items. Please ensure that you use a trackable and insured shipping method, as we cannot be responsible for items lost or damaged in transit. Contact our customer service team to initiate the return process and obtain the necessary return address and instructions.

Other Questions

I want to become an ANAEL stockist / retailer

Great news !
Write us at marketing@anaelparis.com.

I want to work at ANAEL

At ANAEL, we offer exciting growth opportunities and are always on the lookout for individuals who thrive on challenges, have ambitious goals, and share a passion for fashion.
If this sounds like you, we’d love to hear from you. So please send your CV to info@anaelparis.com.

I want to collaborate on a creative project or product development project with ANAEL

We’re always excited to explore creative collaborations and innovative product development opportunities at ANAEL.
If you have a project or idea you’d like to discuss, please reach out to us with your proposal at marketing@anaelparis.com.
We look forward to potentially working together to bring fresh and inspiring ideas to life.

Any additional question / information ?

Please contact us at info@anaelparis.com.

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