You can pay by debit or credit card, Amex, ApplePay, Shop Pay, Klarna or by Paypal.

Yes, ANAEL Paris offers installment payment options through our partners Klarna and Oney. You can securely pay in 2, 3, or 4 installments without any additional fees. Simply select Klarna or Oney as your payment method at checkout to take advantage of this convenient option.

To apply a promotional or discount code, enter the code in the "Promo Code" field during checkout and click "Apply."
If it's not working, please contact our customer service team for assistance.

Yes, it is secure to use your credit card on ANAEL Paris's website. We utilize advanced encryption technology (SSL) to protect your payment information during the transaction process. Additionally, any payment information we store is kept secure using advanced encryption methods, and we comply with all relevant data protection regulations to ensure your data is safe. Your security and privacy are our top priorities.

We invite you to verify at checkout the delivery options available for your shipping address at the time of the order.

For Standard and Express deliveries, the preparation of your order will require 1-2 business days.

Please note that business days are Monday through Friday, and that our Distribution Center is closed on national holidays: Jan 1st; Apr 1st, 25th; May 1st; Aug 15th; Nov 1st; Dec 25th, 26th.
Please plan your purchases as orders will not be shipped or delivered on these days.

Please note that delivery may be delayed due to natural disasters or unseasonable weather.

For security reasons, all purchases made on anaelparis.com require a signature upon delivery.

All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.

After 3 failed delivery attempts, your order will be automatically returned to Anael.

All the available delivery destinations can be selected at the check out page by selecting "Ship to".

The delivery address of your order must match the country site in which you place your order. Please select the correct country site for your order from the link in the corner of every page.

Please note some items, such as fragrances, are subject to shipping limitations in certain countries or areas. You can check if your address of choice is eligible for shipment at check out.

To cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will be able to cancel it for you. If the order has already been shipped, you may need to follow our return process once you receive the package.

Please contact our customer service team within 14 days of receiving your order. We will find a solution and arrange for the correct item to be sent to you as quickly as possible and provide instructions for returning the incorrect or faulty item.

Currently, we do not offer extended warranties. However, all our products come with a standard warranty against manufacturing defects. If you experience any issues, please contact our customer service team for assistance

Yes, we proudly offer custom and made-to-order products as part of our artisanal French heritage. We love working closely with our customers to create personalized pieces that perfectly fit their needs. If you are interested in a custom order or have a specific vision in mind, please contact us at info@anaelparis.com to discuss your requirements and explore the possibilities.

We are committed to sustainability and strive to use eco-friendly practices and materials whenever possible. Our sustainability efforts include sourcing responsible materials and minimizing waste. For more details on our sustainability practices, please visit our sustainability page.

At ANAEL, we use high-quality materials and fabrics that reflect our commitment to excellence and durability. The specific materials and fabrics used in each product are detailed in the product description on our website. If you have any specific inquiries about materials, please feel free to contact us.

ANAEL Paris draws inspiration from a unique blend of contemporary trends and timeless elegance, deeply rooted in our Caribbean heritage and Parisian savoir-faire. Our collections reflect a commitment to high-quality craftsmanship and avant-gardist design, merging modern sophistication with classic and urban beauty. To explore our design inspirations and learn more about the story behind the brand, follow us on social media for exclusive behind-the-scenes content and updates.

Our products are designed in Paris and crafted in our Parisian atelier as well as select artisanal locations known for their exceptional standards of craftsmanship. We also ensure that all our manufacturing partners adhere to ethical and quality practices.

If an item is out of stock, you can sign up to our newsletter for restock notifications to be alerted when it becomes available again. Alternatively, you can contact our customer service team for more information on availability.

Anael has created a universal sizing system that aims to provide a unique reference for all countries.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.
For any size and fit inquiries, do not hesitate to contact us.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you any refund or exchange. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please get in contact with our customer service at info@anaelparis.com in order to receive more information.

Yes, you can use your own return service to send back items. Please ensure that you use a trackable and insured shipping method, as we cannot be responsible for items lost or damaged in transit. Contact our customer service team to initiate the return process and obtain the necessary return address and instructions.

Great news !
Write us at marketing@anaelparis.com.

At ANAEL, we offer exciting growth opportunities and are always on the lookout for individuals who thrive on challenges, have ambitious goals, and share a passion for fashion.
If this sounds like you, we’d love to hear from you. So please send your CV to info@anaelparis.com.

We’re always excited to explore creative collaborations and innovative product development opportunities at ANAEL.
If you have a project or idea you’d like to discuss, please reach out to us with your proposal at marketing@anaelparis.com.
We look forward to potentially working together to bring fresh and inspiring ideas to life.

Please contact us at info@anaelparis.com.